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Key Concept Archive

For more information about how our library science background (and our love of all things metadata) guides the way we catalog information, see the Techcomm and Arbortext Resources page.

How Do I Pick the Right Tool for Me?

So many tools to choose from! So many messages from so many vendors. Everyone saying they are the right one! One size does not fit all and one solution is not right for everyone! How could it?! How do you…

What happens when you skimp on documentation?

In the TC Dojo last week we found out: Your company is at risk of debilitating lawsuits that, in the worst case, can put you out of business. Joe Devney, forensic linguist, editor, non-fiction writer, and previous STC chapter chair shared…

Unhappy Customers are Just the Beginning: Potential Costs of Skimping on Documentation

A perennial question in the technical communication community is how to justify our work in financial terms that management will understand. One partial answer is to consider potential consequences of putting insufficient resources into technical documentation. What happens if the…

The Power of Single-Sourcing

Every day, technical communications professionals are faced with maintaining their current productivity in the face of increasing product complexity, increasing number of languages, increasing volume of documentation, increasing product overlap and shorter product life cycles. No matter how large or…

Influencing Change: Getting Stakeholder Buy-In When They Have The Power

What's In It For Me? One of the biggest questions that people considering moving to a single-source environment have is: How do I get buy in? There are two sides to this question: How do I get buy in from…

Discovering the Hidden Treasure of Dynamic Product Information

Summary: After this presentation, you will be able to show those in the C-Suite how a transformative adoption in product information can differentiate your company in the market place and provide breakthrough results in driving shareholder value. Regardless of size…

Where Are They Now?

Summary: Stories of long-term Arbortext customers who are realizing the full potential of their solutions. There’s a software side to dynamic information delivery. We know this. Customers who have seen IBM talk have come to us and said “Sure, they…

Repurposing Content for Multichannel Publishing

When Management decides to go to an XML publishing system, it’s not always clear to the authoring and editing staff why the decision was made. Ever wonder why they choose to go this route? In this presentation, we talk about…