Unhappy Customers are Just the Beginning: Potential Costs of Skimping on Documentation

A perennial question in the technical communication community is how to justify our work in financial terms that management will understand. One partial answer is to consider potential consequences of putting insufficient resources into technical documentation. What happens if the…

• Key Concepts: best practices, content strategy, make your business case, single-sourcing
• Filed under: Webinars
• Venues: TC Dojo

Herding Tigers – How Salesforce Let Go of Inline Links

Did you know that every manually-coded inline link comes at a cost? Did you know that customers don't use them nearly as often as technical writers do? Join us to learn how we let go of manual links as a…

• Key Concepts: best practices, content strategy, make your business case, single-sourcing
• Filed under: Webinars
• Venues: TC Dojo

Creating a Documentation Plan

“Proper prior planning prevents poor performance.” Creating a good documentation plan will help you identify what you're going to do and can be a valuable political document if the project shifts from under you.Docplans are even more important in a…

• Key Concepts: best practices, content strategy, make your business case, single-sourcing
• Filed under: Webinars
• Venues: TC Dojo

5 Tips for keeping your content flexible

Whether you're translating or not, some practices can make it easier for you to future-proof your content. There are five basic tips that localization experts agree on:Tip #1: Use numbers for your call-outs and have a legend table.There are two…

• Key Concepts: basics, best practices, dita, xml authoring
• Filed under: Blog
• Venues:

Good content strategy is like a well organized pantry

When you think about content management and content strategy, you start thinking about content components that can be assembled, disassembled, and reassembled into the many output formats and output channels your customers require. It stops being a question of simply…

• Key Concepts: best practices, content management, content strategy, metadata madness, taxonomy and classification
• Filed under: Blog
• Venues: Lavacon

What characteristics do you need in an XML publishing system?

I took a trip through the wayback machine and found an old article that had been published on Arbortext.com. Reading through it, I found a lot of key points that are still very relevant today. No single product is for…

• Key Concepts: best practices, single-sourcing, techcomm tools, xml authoring
• Filed under: Blog, Liz Asks
• Venues:

Technology, People, and Successful Projects

I was reminded recently of Rebekka Anderson's presentation at DITA North America a couple of years ago. Her conclusions mirrored what we see every day: Technology is only 1/3 of the things that you need to consider when looking to…

• Key Concepts: best practices, content strategy, make your business case, single-sourcing
• Filed under: Webinars
• Venues: TC Dojo

Transformative Approach to Component Content Management

Your information content is a critical business asset. It is a key differentiator of you, your organization, and what you have to offer customers. For some, it is the first introduction you have to potential new customers and for the…

• Key Concepts: best practices, content strategy, make your business case, single-sourcing
• Filed under: Webinars
• Venues: TC Dojo