Our Expert in Your Pocket

There's nothing better than having an expert in your back pocket! Sometimes all the magic you need is that quick conversation with a mentor who really knows you.

By subscribing to Our Expert in Your Pocket service, you can secure access to our experts, ensure that you have priority scheduling, and develop that kind of long-term relationship with someone who understands where you are.

With this annual subscription, you get 6 hours of private consultation with an expert on demand as well as access to our staff's internal knowledge repository and collaborative web space, which includes tips, templates, procedures, articles, sample code, transcripts, notes, videos, and much more.

There you are, working along, and you get stuck. You go to YouTube to find out what to do next. You don't want or need a big consulting engagement just to solve this one problem. You search email groups and social media and get a bunch of consultants replying with their favorite answer (based in what's best for their bottom line), and still don't have your answer.

Sometimes context is everything. Sometimes your history matters. You don't want to be forced to re-introduce yourself and your problem every single time you need help without the pressure of the upsell or someone else's idea of what's best for you. 

This is what Our Expert in Your Pocket service is all about.

Our subscribers ensure our committment. We'll get to know you, remember who you are, what you're trying to achieve in the bigger sense. Although we'll always challenge your assumptions and ask a lot of questions, you'll still walk away having solved your immediate problem in a way that is best for you and your company.

And we'll develop a foundation together for solving the problems you will face in the future!

Our customers say:

Amazing customer service. Thank you very much. This has been great. We have some information to go play with a little bit. And then we’ll come back to you and confirm or address any challenges we face or take up some other issues we still have on the table. We will schedule a follow-up call after we have some time to try this out. Huge thanks!
~ Susan, Manager Technical Publications

Liz is our go-to person when we have questions. If she does not know the answer she will get one for you. Thanks for everything!!
~ Richard, Manager Technical Publications

Read more testimonials ›

Why choose us?

When you combine our passion for empowering others, our ethics, and our experience with nearly every other competitive XML publishing product out there, you find that our insight into DITA and XML authoring and publishing tools and practices is unmatched in the industry. 

We take our ethical duty to represent your interest with good faith and trust as a solemn responsibility. We take on a fiduciary role, evaluating the solution on your behalf, putting your interests ahead of the vendor or consultant offering you a solution.

Our dedication to teaching, mentoring, and providing resources for others is unmatched in the TPC industry.

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