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Information Architecture Bottom-Up

The advent of electronic media and particularly the Web has profoundly changed how people seek and use information. Information seeking today is dominated by search, and not by search of individual works, but search of the whole: whole sites, whole…

Bringing Reusability to Your XML Stylesheets: Property Sets

Arbortext Monster Garage, Season 3: Arbortext TC Dojo, Episode 9 Recorded: November 2014 We go to XML publishing for a lot of reasons. One of which is to achieve reusability of our information: Write it Once, Use it Anywhere. Often,…

Ageism in Technical Communications

Hiring managers and older candidates often experience frustration that is related to ageism and generational differences. Andrew Davis, a recruiter of technology industry content developers (Technical Writers, Trainers, and those with related skills), sees these issues first-hand and helps his…

Unhappy Customers are Just the Beginning: Potential Costs of Skimping on Documentation

A perennial question in the technical communication community is how to justify our work in financial terms that management will understand. One partial answer is to consider potential consequences of putting insufficient resources into technical documentation. What happens if the…

The Power of Single-Sourcing

Every day, technical communications professionals are faced with maintaining their current productivity in the face of increasing product complexity, increasing number of languages, increasing volume of documentation, increasing product overlap and shorter product life cycles. No matter how large or…

Herding Tigers – How Salesforce Let Go of Inline Links

Did you know that every manually-coded inline link comes at a cost? Did you know that customers don't use them nearly as often as technical writers do? Join us to learn how we let go of manual links as a…

Fit the most information in the least amount of space

Writing instructions for products you can hold in your hand isn't the same as writing for the software industry. In many cases, you're creating paper documents to fit in small boxes, so page layouts matter. This session addresses the unique…

Creating a Documentation Plan

“Proper prior planning prevents poor performance.” Creating a good documentation plan will help you identify what you're going to do and can be a valuable political document if the project shifts from under you.Docplans are even more important in a…