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The Art of Personal Branding: How to Tell the YOU Story and Gain New Customers

If you want someone to hire you or your company, you need to be able to tell your story: who you are, what your plan is, and what defines you. There are key points to address at each point in…

Editing the Work of Non-Native English Speakers

As content ninjas in a global environment, editors often get asked to improve content created by non-native English speakers. While it can be challenging to edit this type of content, knowing the common mistakes can help you be more efficient…

How to Use Root-Cause Analysis to Promote Information Supply Chain Methodologies

If your documentation process is implicated in a customer quality incident (CQI), Congratulations! You have the platform needed to shine a light on the problems you’ve been escalating for years. In this presentation, Seth Park will argue that errors in…

Acing Your Techcomm Interview

So many jobs hinge on the interview. Learn what to do, and what not to do, in both phone and in-person interviews for technical communications jobs. From seemingly innocuous questions, to group interviews, to memorable ways to impress and guaranteed…

Two Tricks to Tilt the Scales in Your Favor

Ever wish you could tilt the scales in your favor? Boost your perceived value to others? Have people clamoring for your time and attention rather than having to chase people down while they run away from you?Join us for the…

Two Tricks to Tilt the Scales in Your Favor

Ever wish you could tilt the scales in your favor? Boost your perceived value to others? Have people clamoring for your time and attention rather than having to chase people down while they run away from you?Join us for the…

Metadata: Queen to King Content

We all know (thanks, if nothing else, to the NSA), that metadata is all around us, hard at work behind the scenes making data and content more valuable, accessible, useful. In fact, the term has made it so far into…

To DITA or Not To DITA (Another Take)

It’s hard to miss the hype about DITA. But what is the reality? How can you or your organization make an informed decision about whether to migrate to a DITA-based workflow? Is DITA the best choice for you? Or would…