About Us

We are devoted to the success of our customers

See what our customers have to say

Single-Sourcing Solutions specializes in Arbortext — everything related to dynamic product information creation, publication, and delivery.

Who we are

Single-Sourcing Solutions is the leading independent source of information about Arbortext software and training. As a Woman-Owned Small Business, we fulfill Set Aside initiatives as established by the Federal Government. All employees are US Citizens.

Although we provide stellar implementation and consulting services, our focus is software sales and customer enablement. We strive to provide…

…the right products
…with the right amount of services
…to the right customers
…at the right time
…with the right flexibility
…in the right configuration
…with assistance of the right partners

Our team comes from a background in software development and Technical Documentation publishing, editing, and conversion.

We specialize in Arbortext — everything related to dynamic product information creation, publication, and delivery. Our team members have been working with the Arbortext toolset and in the practical development and deployment of mission-critical, custom XML development since 1999.

We are active in the Arbortext community and related information development communities. We present often, contribute code to open source repositories, and strive to make Arbortext knowledge less tribal and more accessible to everyone.

Our mission

Single-Sourcing Solutions is a team that knows how to get things done.

We serve our customers as a trusted ally, providing them with the loyalty of a business partner and the economics of an outside vendor. We make sure that our customers have what they need to run their businesses with maximum efficiency and reliability.

Our focus for the future is to continue what we do every day:

Provide fast response, informed expertise, and consistently high-quality solutions.
Deliver stellar customer service to our customers.
Select partners who provide the same solid philosophy and high standard of customer service to which we hold ourselves.
Give our customers what they need to run their businesses as well as possible, with maximum efficiency and reliability.
Donate 10% of our time to community educational efforts.
Never stop learning.
Strive to always improve ourselves, our company, and our community.

Single-Sourcing Solutions believes strongly in creating healthy alliances with other partners so that we can leverage each other and deliver the best solution for our customers. We choose our partners very carefully: Each of our partners brings the same strength in expertise and solid philosophy and practice in stellar customer service that we do.

Our history

“There ain’t no rules around here. We’re trying to accomplish something.” — Thomas Edison.

Single-Sourcing Solutions was founded in 2005, originally as an independent implementer of single-sourcing technology. Since the 1990s, our team of of industry experts and experienced professionals, who have a background in technical publications, has worked together to deliver dynamic information product delivery systems– from scratch and from both sides of the table. Although we only aligned ourselves with PTC in 2007, even in our earliest days, our primary technology focus was always Arbortext.

We chose to work more closely with PTC because Arbortext is the only complete end-to-end product information delivery tool that encompasses, writing/editing, technical illustrations, styling, content management and publishing, supporting technical documentation and traditional publishing. This fully integrated product set provides the best foundation for customers attempting to move out of last century’s publishing tools without having to cobble together different tools at the same time learn a new paradigm.

Single-Sourcing Solutions was formed address the needs of those customers ready to make ground breaking decisions to innovate their product information delivery processes by moving to next century publishing solutions.

Our staff

Our staff members started as customers.

We've been where you are. We've all learned at the feet of others. Now we do the same for our customers. Our goal is to transfer our expertise to your staff, so you are prepared to maintain your implementation long-term.

The Single-Sourcing Solutions team has experts for every piece and every phase of the single-source development process. Our staff members have implemented single-sourcing systems from scratch and have improved existing systems as well.

Application Developers
Content Strategists
Content Management Specialists
Document Analysts/Content Specialists
DTD/Schema/Specialization Implementers
DITA, S1000D, and DocBook Experts
Formatting/Output Specialists
Process Documentation Specialists
Project Managers
System Architects
Graphics Specialists
Trainers
Mentors
Legacy Data Conversion Specialists

What our clients have to say

At Northrop Grumman we needed to complete a large conversion effort in a one year effort. I needed experienced Arbortext editors. I did not have the time or budget to train anyone. Two writers did not have experience with Arbortext, but nagged me to hire them. They told me that they were being trained by Single-Sourcing Solutions. I took the risk and to my surprise they were well-trained and, in fact, taught me a few things that I did not know about the Editor. I would recommend Single-Sourcing Solutions to anyone, because they made me successful, and I did not even have a contract with them.

Doug W.

Team Lead/Software Engineer, Technical Publications , Northrop Grumman

I recently was trained by Single-Sourcing Solutions in XSLT and FO. They assigned to me an expert who clearly had a deep understanding of the training material and beyond. Any question I threw at them they were able to offer an informed reply. After the first training session, I was already able to take what they had shown me and apply it to current projects and existing processes. Best training I have ever received!

Team Lead, Kohler